Hotel Management

Module 1: Introduction to Hospitality Industry

• Overview of the hospitality sector
• Roles and responsibilities in hotel management
• Current trends and challenges in the industry

Module 2: Front Office Operations

• Reservation systems and guest check-in
• Guest services and communication skills
• Handling guest complaints and inquiries

Module 3: Food and Beverage Service

• Types of dining establishments
• Table service techniques and etiquette
• Menu planning and handling special requests

Module 4: Housekeeping Management

• Housekeeping roles and responsibilities
• Cleaning and maintenance standards
• Laundry operations and guest room preparation

Module 5: Hotel Operations and Administration

• Managing hotel resources and facilities
• Inventory control and procurement
• Safety and security procedures

Module 6: Event Management and Catering

• Planning and organizing events
• Catering services and menu design
• Managing logistics and guest experiences

Module 7: Marketing and Customer Relations

• Promoting hotel services and branding
• Digital marketing and online reputation management
• Building customer loyalty and satisfaction